It’s important to have a change management plan, especially for a multicultural workforce, but who creates the plan and who carries it out?
Change management plans are carried out by a team. Even a small business needs more than one person “on board” for change to be successful.
The change management team is the group of key people who come up with a strategy for change. Someone from each department should be on the team. The team’s main role is to manage the “people” aspects of the change. This team will make sure that important information gets communicated to everyone.
Remember that communication is very important for a multicultural workforce. Have information booklets printed in the languages used by your multicultural workforce. Then have small group discussions with a translator present to answer questions and address concerns. Members of the team will be the “go-to” people for everyone else; they are the ones who keep up the momentum when challenges arise.
Change management teams develop a budget for change implementation. Training programs and new equipment take money; translation and printing services also need a piece of the budget. A good change management plan that considers the needs of the multicultural workforce approaches change in a gradual, step-by-step manner that is less likely to waste precious resources. Each step is designed to build confidence which encourages employees to support the change.
The change management team is on the “frontline” for change but other groups have a role as well. I’ll tell you about that next time!\
Remember...You Are a Super Hero!
Jinsoo Terry
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