Mark was an MBA graduate in his early 30s and he
has worked eight years as an Operations Manager. Born in America, he had a big
smile and was very kind and respected by the elders he met.
He was always joking with people, talked fast, and used a lot of slang so people
didn’t understand him. In addition, he didn’t have a lot of listening skills.
He always gave his opinion and didn’t listen to
anyone else’s. Mark would promise promotions and raises and did not remember or
keep them.
A year later no one trusted or believed anything he said. When he talked about
improving the working conditions, instead of asking people about what they would
like to see, he was busy telling them.
He was busy talking in his MBA language and no
one understood him. Within three years he was fired
Here are five tips to become a more effective manager with a multicultural
workforce.
1. Speak clearly and concisely so other people understand you.
2. Maintain eye contact and make sure people have acknowledged you.
3. Keep your promises on the promised date.
4. Be a good listener. Communicate in both directions.
5. Ask questions. Make sure people understand the directions.
Remember be trustworthy and gain people’s trust. Do what you say you are going
to do. Communicate both ways by listening as well as speaking. This will make
you a champion manager.
Remember, You Are a Superhero!
Jinsoo
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